Privacy policy.

This website is operated by Arihant Multispeciality Hospital, Baidyanath Sqr, opp. Capitol Heights, opp. VR Mall, Nagpur, Maharashtra 440026 ("the hospital", "we", "us").

This policy covers this website only. Your medical records and the care you receive at the hospital are governed by the hospital's clinical policies and by applicable Indian law.

Care Connect, our WhatsApp assistant. Care Connect is the hospital's automatic WhatsApp number, +91 98222 24614. It answers questions about our doctors, departments and OPD timings, and it passes a request for a call-back to the OPD team. Booking an appointment through it is coming soon. It is not for emergencies: in an emergency call 0712 665 6666. Doctors also use it, from the number they have registered with us, to change their own timings.

What Care Connect keeps. When you write to Care Connect, we keep your mobile number, the name WhatsApp shows for you (and any name you give us), and a short note of what you asked about, so that we can answer you and, if you ask for one, have our team call you back. If you ask for a call-back, we also note how often your number has asked, for a short time, so that nobody can flood the OPD with requests. The hospital's front-office team can see what is kept. For a doctor, we keep the registered WhatsApp number in encrypted form once the doctor has shown that it is theirs.

The AI service. The replies are written with the help of an AI service from Google. We try to remove names and numbers from what you type before it reaches that service, but we cannot promise to catch every one, so please do not send medical reports or other private records in this chat.

Blocking. Anyone who sends abusive messages, tries to misuse the assistant, or asks for call-backs again and again may be blocked from it. We keep that record while the block lasts so that the block keeps working, and the hospital can lift it.

Requests you send us. When you ask for an appointment, a health checkup or a call-back, we ask for your mobile number. Your name, the doctor or department you want, a preferred day and a short note are optional. When you send feedback or a complaint, we ask for your message; your name and number are optional. We also keep a reference code, the page you sent the request from, and whether the OPD was open at the time.

How we look after it. Your number and your notes are stored in encrypted form. They are shown only to the hospital staff who handle that kind of request (the OPD front desk for appointments and call-backs, the quality team for feedback) and to the hospital's administrators, who may read requests but not work on them, each on their own sign-in. Every time a number is shown to a member of staff it is written to a log, and the log does not contain the number.

Checking that a request is real. So that nobody can flood the hospital with false requests, we note a few things about how a request was sent: for example how quickly the form was filled in, whether the same number was used many times, and whether one device sent many different numbers. Nothing is turned away for this reason. A request that looks doubtful is held back for a person at the hospital to look at.

Calls, emails and messages. If you phone, email or message us, we receive whatever you choose to share, along with your number or address.

Technical information. Like most websites, our hosting provider keeps standard server logs (such as IP address, browser type, pages requested and time) to keep the site secure and reliable. This website does not use analytics or advertising cookies.

Reports of faults. If something on the website breaks, your browser sends the hospital a short report: the page address (without anything after a question mark), a technical description of the fault, and your browser type. Email addresses, number-like strings and the parts of web addresses that could identify you are removed before it is kept.

This website sets one cookie of its own, and only when you start to use a request form: a random code that tells one browser from another. It lasts 30 days. It is used only to limit repeated or false requests, never for advertising and never to follow you to other websites.

It also remembers, in your browser for the length of your visit, whether you have closed a notice from the hospital. That stays on your device.

• To respond to appointment requests and enquiries, and to arrange your visit.
• To provide medical care and related services when you become a patient.
• To meet legal, regulatory and accreditation obligations.
• To keep this website secure and working properly.
• To protect the hospital and its patients from false or repeated requests.

We process personal data on the basis of your consent, or for other legitimate uses permitted under the Digital Personal Data Protection Act, 2023.

We do not sell personal information. We share it only with:

• Doctors and hospital staff involved in your care or in handling your request.
• The hospital's own software that handles appointments and calls (for example, a system for patient enquiries), under the same rules as above.
• Service providers who support our operations, under obligations of confidentiality.
• Government authorities, insurers or others where the law requires or permits it, or where you ask us to.

Some pages use services run by other companies, which may receive your IP address or set their own cookies under their own privacy policies:

• Google Maps, embedded on the Contact page and linked for directions.
• WhatsApp (Meta), when you choose to send us a message or an appointment request.
• YouTube, only when you press play on a video (nothing is loaded from YouTube before that).
• Image hosting services that deliver some of the photographs on this site.

• A request you send: until 12 months after the hospital has finished with it. We then delete your name, your number and your notes. We keep only the kind of request, its dates and its outcome, so the hospital can count what it received.
• A request that nobody could reach within 7 days is closed. A request held back as possibly false is deleted after 30 days if nobody has confirmed it.
• What Care Connect keeps (your number, your name and the note of what you asked): until 12 months after you last wrote to us. We then delete it. You can ask us to delete it sooner by writing to the address under "Your rights" below.
• The count of how often a number has asked for a call-back: no more than 5 days. A record that a number is blocked from Care Connect: while the block lasts.
• A doctor's registered WhatsApp number: for as long as the doctor uses Care Connect, and it is removed on request.
• Reports of faults on the website: 30 days.
• A record of which member of staff opened which request, without any patient details: kept for the hospital's own records.

Medical records are retained for the periods prescribed by applicable regulations.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal data we hold about you and how it is used.
• Ask us to correct, complete, update or erase it.
• Withdraw consent you have given, where processing relies on consent.
• Nominate another person to exercise these rights on your behalf.
• Raise a grievance with us, and escalate it to the Data Protection Board of India if it is not resolved.

To see or remove a request sooner than the time above, call 1800 210 0108 (toll-free) and give the reference we showed you (it starts with AH-) or the number you used.

If you get a call about a request you did not make, tell the caller. The hospital stops calling, and sets that number aside so that it is not called about a request again for 180 days.

Appointments for patients under 18 should be requested by a parent or lawful guardian, who consents on the child's behalf.

We use reasonable technical and organisational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We may update this policy from time to time. The date at the top of the page shows when it last changed.

Write to the Grievance Officer, Arihant Multispeciality Hospital, Baidyanath Sqr, opp. Capitol Heights, opp. VR Mall, Nagpur, Maharashtra 440026.

• Email: arihanthospitals.help@gmail.com
• Phone: 1800 210 0108 (toll-free)

We will acknowledge your request and respond within the period required by applicable law.